Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging where applicable. You will also need your order number or other proof of purchase.

Some products may have product specific return conditions because products may be fulfilled by different suppliers. If a product has special return conditions, those conditions will be stated on the applicable product page or communicated to you before the return is approved.

Products that are damaged, defective, incorrect, missing parts, or materially different from their product description may be handled differently from standard change of mind returns.

How to Request a Return

To start a return, contact Zeylumo Customer Support at owner@zeylumo.com within 30 days after delivery.

Please include the following information:

Order number
Email address used to place the order
Reason for the return
Photos or video of the product when relevant
Photos of the packaging and shipping label when relevant

Do not send any product back before receiving written return approval from Zeylumo.

Do not send returns to our billing address, business address, registered agent address, or any other address displayed on our website.

After reviewing your request, we will determine the applicable return process. Because products may be fulfilled by different suppliers, the return address, return authorization requirements, and shipping instructions may vary by product and by the reason for the return.

For orders fulfilled through CJdropshipping, we may need to submit an after sales dispute or ticket to CJdropshipping before providing return instructions. If a return is approved, we will provide the applicable return address and instructions to you.

Returns sent without prior written approval or sent to an unauthorized address may be refused and may not qualify for a refund.

Return Shipping

For a defective, damaged, incorrect, missing, or materially misdescribed item, please contact us before returning the product.

If a physical return is required, we will provide the applicable return instructions after reviewing the issue and, where necessary, obtaining instructions from the relevant fulfillment supplier.

For a change of mind return, ordering by mistake, or an incorrect size or color selected by the customer, the customer may be responsible for the return shipping cost and any applicable processing costs. Any applicable costs and return instructions will be communicated before the return is authorized.

Return shipping costs may vary depending on the product, fulfillment supplier, return location, and reason for the return.

We will not ask you to send a product to a return address until the applicable return process has been confirmed.

Damaged, Defective, Wrong, or Missing Items

Please inspect your order as soon as it is delivered.

If your item is damaged, defective, incorrect, missing parts, or materially different from the product description, contact us at owner@zeylumo.com as soon as possible.

Please provide:

Order number
Clear photos or video of the product
Photos of the original packaging
Photo of the shipping label
A description of the issue

We may need to submit an after sales dispute with the applicable fulfillment supplier.

Depending on the circumstances and the available resolution, we may offer:

Replacement
Resend
Repair solution where applicable
Partial refund
Full refund
Approved product return

Please do not dispose of, alter, or ship back a damaged or incorrect item unless we instruct you to do so in writing.

Non Returnable Items

The following products are generally not eligible for return unless they arrive defective, damaged, incorrect, missing parts, or materially different from their product description:

Perishable goods, including food, flowers, or plants
Custom or personalized products
Personal care or hygiene products after opening
Hazardous materials, flammable liquids, or gases
Gift cards
Products specifically marked as final sale or non returnable on the product page

Sale items are returnable only when the applicable product page or written order terms state that they are eligible for return.

Defective, damaged, incorrect, missing, or materially misdescribed items will be reviewed separately.

Exchanges

We do not guarantee direct exchanges because product availability and fulfillment inventory may change.

When an exchange is not available, the fastest solution may be to return the eligible item through the approved return process and place a new order for the replacement item.

If the issue was caused by a defect, damage, missing parts, or fulfillment error, please contact us before placing a new order so we can review the available replacement, resend, refund, or return options.

Refunds

Once a required return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Shipping charges are refundable only where required by applicable law or where the return is due to a verified defective, damaged, incorrect, missing, or materially misdescribed item.

Original shipping charges and return shipping costs may not be refundable for change of mind returns, ordering mistakes, or incorrect size or color selections.

If a return is approved but you do not follow the provided return instructions, fail to provide requested tracking information, or send the product to an unauthorized address, the refund may be delayed or denied.

Returns Without Prior Approval

Please do not return any product without first receiving written approval from Zeylumo.

For products fulfilled through CJdropshipping or another fulfillment supplier, an approved return may require a supplier specific dispute or return authorization.

If a product is sent to an unauthorized address or returned without following the provided instructions, the package may be refused, lost, or otherwise become ineligible for a refund.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing the order.

Because orders may be processed quickly for fulfillment and shipping, we cannot guarantee that an order can be changed or cancelled after fulfillment or shipment has begun.

If an order can no longer be cancelled, you may request a return after delivery in accordance with this Refund Policy.