Shipping policy

Processing Time

All orders are typically processed within 2 to 3 business days.

Processing times may vary depending on product availability, inventory status, order volume, holidays, and other fulfillment factors.

Shipping Time

We currently offer standard shipping within the United States for products fulfilled from our U.S. fulfillment facilities.

Orders typically arrive within approximately 2 to 7 business days after shipment.

Including processing time, the estimated total delivery timeframe is approximately 4 to 10 business days from the date the order is placed.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the carrier, destination, weather, holidays, and other circumstances outside our control.

Free Shipping

We offer free standard shipping on all orders shipped within the United States.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Please allow 1 to 3 business days for tracking information to become available or update after shipment.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe or your tracking information indicates that your package may be significantly delayed or lost, please contact us at owner@zeylumo.com.

Please include your order number and tracking number so we can investigate the shipment with the applicable fulfillment and shipping provider.

Incorrect Shipping Address

Please carefully check your shipping address before completing your order.

If you notice an error, contact us as soon as possible. Because orders may be processed quickly, we cannot guarantee that an address can be changed after fulfillment has started.

If an order has already shipped, we may not be able to change the delivery address.

Additional costs resulting from an incorrect or incomplete shipping address may be the responsibility of the customer where applicable.

Shipping Locations

We currently ship to customers within the United States.

Shipping availability may vary by product and destination. If a product cannot be shipped to your address, the applicable restriction may appear during checkout.